Website Policy

Return and Exchange Policy

No returns or exchanges.
All Aadhimalai products are handmade and many are consumables (honey, coffee, spices, millets, pickles, soaps, lip balms). For hygiene and quality reasons, we do not accept returns or exchanges, and we do not offer refunds for change of mind, taste or preference, or products that have been opened or used.

Damaged, incorrect or missing items:

If your order arrives damaged or leaking, or you receive the wrong product, please contact us within 48 hours of delivery at contact@aadhimalai.in or +91 9489358422. Include your order number and clear photos of the product and the outer packaging. If we confirm the issue, we will send a replacement or refund the affected item.

Duplicate payments:

If you were charged more than once for the same order, write to us and we will refund the extra amount after bank confirmation.

Refund Timeline:

Approved refunds are returned to the original payment method within 7 to 14 business days.

Cancellation Policy

We can accommodate an order cancellation request only if the product(s) has not yet been dispatched from our warehouse. Please raise the request via email at contact@aadhimalai.in or contact our customer care at +91 9489358422.

Important Notes:

Refunds will not be issued if the returned product is altered or customized.

Replacement items will be refunded if out of stock.

Natural variation

Our products are made from forest and farm produce, so colour, texture and flavour can vary slightly between batches. This is not a defect and is not grounds for a refund.

Terms and Conditions apply*

Shipping Policy

Free shipping on orders as per below conditions:

₹750 and above
Shipping charges:
Below ₹750 – Flat shipping charge of ₹50
All orders will be shipped within 3 working days from the date you place your order!

Privacy Policy

This website is operated by Aadhimalai Pazhangudiyinar Producer Company Ltd. Throughout the site, the terms "we," "us," and "our" refer to Aadhimalai Pazhangudiyinar Producer Company Ltd. Aadhimalai provides this website, including all information, tools, and services available, conditioned upon your acceptance of the terms, conditions, policies, and notices stated here.

By accessing or using our website and/or purchasing from us, you engage in our “Service” and agree to be bound by the terms and conditions outlined in this Privacy Policy. Please read this document carefully to understand how your data is collected, used, and shared. If you disagree with any part of this policy, you may not access the website or use our services.

DATA COLLECTION AND USAGE:

Personal Information We Collect:

When you visit our website, we collect the following types of information:

Contact Information: Name, email address, phone number, and shipping address.
Transaction Data: Payment details and purchase history.
Technical Data: IP address, browser type, operating system, and browsing activity on our site.

How We Use Your Data

We use your personal information to:

Process transactions and deliver your orders.
Communicate updates about your order or inquiries.
Improve our website, services, and customer experience.
Comply with legal obligations and prevent fraud.

Consent

By providing us with personal information, you consent to our collection, use, and storage of your data for the purposes stated above. If you wish to withdraw your consent, please contact us at contact@aadhimalai.in .

THIRD-PARTY SERVICES

We may share your information with trusted third-party providers to facilitate our services. For instance:

Payment Gateways: To securely process payments.
Shipping Partners: For order fulfillment and delivery.
Analytics Tools: To analyze website usage and improve user experience.

We ensure that these partners adhere to stringent data protection standards.

SECURITY

We take appropriate security measures to protect your personal data against unauthorized access, alteration, or disclosure. All sensitive information, such as payment data, is encrypted during transmission.

However, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute data security. If you suspect a breach, please notify us immediately at contact@aadhimalai.in.

COOKIES AND TRACKING TECHNOLOGIES

Use of Cookies

Cookies are small files stored on your device that help us enhance your browsing experience. We use cookies for:

Website functionality.
Analytics and performance monitoring.
Personalized advertising.

You can control or disable cookies through your browser settings, but some features of our site may not function properly.

USER RIGHTS

Access and Correction: You have the right to access, update, or correct your personal information. Requests can be made by contacting contact@aadhimalai.in.
Deletion: You may request the deletion of your data unless it’s required for legal or transactional purposes.
Opt-Out: You can opt out of marketing communications by following the unsubscribe link in our emails.

CHILDREN’S PRIVACY

Our website is not intended for children under the age of 18. We do not knowingly collect personal information from minors. If you believe a child has provided us with personal data, please contact us to ensure its deletion.

INTERNATIONAL USERS

If you are accessing our site from outside India, be aware that your data may be transferred to and processed in India. By using our services, you consent to such data transfer.

POLICY UPDATES

We reserve the right to update this Privacy Policy and Returns Policy at any time. Changes will be posted on this page, and the updated policy will include the "Last Updated" date. Continued use of our site constitutes acceptance of these changes.

Contact Us:

If you have any questions or concerns, please contact us at:

Aadhimalai Pazhangudiyinar Producer Company Ltd.,
41/111 E Groves Hill Road, Kotagiri, The Nilgiris, Tamil Nadu 643217
Email: contact@aadhimalai.in
Phone: +919489358422

Last updated on October 1st, 2026. All rights reserved

TERMS & CONDITIONS

This website is operated by Aadhimalai. Throughout the site, the terms 'we', 'us' and “our” refer to Aadhimalai. Aadhimalai offers this website, including all information, tools and services available from this site to the user referred to as 'you', conditioned upon your acceptance of all terms, conditions, policies and notices stated here.By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.Our store is hosted on Wix. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

ONLINE STORE TERMS

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).You must not transmit any worms or viruses or any code of a destructive nature.A breach or violation of any of the Terms will result in an immediate termination of your Services.

GENERAL CONDITIONS

We reserve the right to refuse service to anyone for any reason at any time.You understand that your content (not including credit card information), may be transferred, decrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION

We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.

MODIFICATIONS TO THE SERVICE AND PRICES

Prices for our products are subject to change without notice.We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service

PRICING AND PAYMENT POLICY

What are the accepted payment methods for domestic transactions?
You can make payment in INR on Payment Gateway through credit card, Debit card, Net banking, and UPI
What if my card has been charged multiple times for the same order?
We will refund the extra amount after receipt of money and bank confirmation. Get in touch with customer support if issues persist.
Do you provide cash on delivery?
Currently Unavailable

Aadhimalai