No returns or exchanges
All Aadhimalai products are handmade and many are consumables (honey, coffee, spices, millets, pickles, soaps, lip balms). For hygiene and quality reasons, we do not accept returns or exchanges, and we do not offer refunds for change of mind, taste or preference, or products that have been opened or used.
Damaged, incorrect or missing items: If your order arrives damaged or leaking, or you receive the wrong product, please contact us within 48 hours of delivery at contact@aadhimalai.in or +91 9489358422. Include your order number and clear photos of the product and the outer packaging. If we confirm the issue, we will send a replacement or refund the affected item.
Cancellations: An order can be cancelled only before it is dispatched. Please email or call us as soon as possible. Once an order has shipped, it cannot be cancelled.
Duplicate payments: If you were charged more than once for the same order, write to us and we will refund the extra amount after bank confirmation.
Refund timeline: Approved refunds are returned to the original payment method within 7 to 14 business days.
Natural variation: Our products are made from forest and farm produce, so colour, texture and flavour can vary slightly between batches. This is not a defect and is not grounds for a refund.
Contact: Aadhimalai Pazhangudiyinar Producer Company Ltd., 41/111 E, Groves Hill Road, Kotagiri, The Nilgiris.Email: contact@aadhimalai.in | Phone: +91 9489358422
